Close the gaps between the call, the estimate, and the follow-up.
Housecall Pro or ServiceTitan runs the job. We work on the seams: call handling, follow-up sequences, membership renewals, and the reporting your dispatch software does not give you.
Where plumbing companies break as they grow.
- Missed calls are lost jobs, and after-hours coverage is a known leak.
- The membership program exists on paper. Nobody can say what the renewal rate is.
- Estimates take a day to send. The customer has already called someone else.
- CSR scripts live in heads, not systems. New hires take months to ramp.
- You cannot answer “what is our close rate by tech, by job type?” in under an hour.
Tools we usually find in the door.
- · ServiceTitan or Housecall Pro
- · HubSpot or CRM
- · QuickBooks
- · CallRail or similar
- · Podium / NiceJob
Where the seams leak hours.
- Call recordings → CRM, with summaries a person can check
- Membership renewal reminders that run on schedule
- After-hours triage with SMS confirmation to the customer
Two ways to work together.
The same method as everywhere else, applied to how your plumbing company actually runs. We confirm the right path on the call.
- 01 Find the constraint that is actually costing you.
- 02 Install the process and reporting that fix it.
- 03 Work with your leaders until the team owns it.
“We need an operator involved in running this.”
Fractional operations leadership
Ongoing and part of the week. We join your leadership cadence, take ownership of agreed operating priorities, and build the process and reporting with your managers until they run it.
- A seat in your weekly leadership meeting
- Operating priorities with named owners
- Hands-on build work between meetings
- Month-to-month once it starts
How fractional leadership works
“We need a defined problem diagnosed or fixed.”
Assessment and systems work
A focused diagnostic, a defined project, or both. We find the constraint, fix the workflow, report, or automation behind it, and hand it to the person on your team who will own it.
- Operations assessment with a ranked plan
- Workflow documentation your team uses
- Reporting you can trust on Monday
- Automation with a human owner
What assessment and systems work includes
Questions specific to plumbing.
Are we too small for this?
If you have an established book of business, an office team, and you have hit the limit of running operations from your phone, you are the right size. If you are still getting started, we are too early for you.
Bring the operational problem you cannot get off your desk.
In 30 minutes we will work out its likely cause, whether Framework Ops can help, and the right next step. Scope and fees follow that conversation, in writing.
A 30-minute video call with Chance Peare.