Operator first. Consultant second.
I built Framework Ops after scaling a founder-led roofing company as its COO. Now I do this full-time, applying everything that worked there to other founder-led service operators.
What I have done.
Trained in EOS. Operated as COO inside a founder-led roofing company through the cracks every service business hits — dispatch dropping balls, A/R aging walking out, three peoples knowledge running the office, Sunday email getting longer every quarter. Lived all of it.
Built the ops layer in that shop the only way that worked: documented SOPs that got used, the four or five automations that took the routine off the founder's plate, an operating scoreboard the leadership team trusted. The patterns that worked there are productized here.
The reason Framework Ops exists: the fractional COO market is full of generalists who hand you a 90-day plan and a Notion template. Founder-led service operators do not need a Notion template. They need somebody who can name the seam between JobNimbus and HubSpot and rebuild it on Monday.
AI-fluent in the way operators need — n8n, Zapier, Claude APIs, retrieval, voice triage, classification. Not the way conference speakers are. The pipelines built here run for months without me.
The pitch in one paragraph.
Founder-led service companies are stuck — too big for the founder to remember everything, too small to afford a $180K full-time COO. Start with a $997 OPS Assessment and a written 90-day plan. Step up to a $2,000 productized sprint when you know exactly what to fix. Step up again to a $2–6K/mo retainer when you want somebody senior in the room weekly. No retainer creep.
If that matches your reality, book the call.
You tell us where the ops layer hurts. We tell you what we would build first and what we would not. If there is a fit, we book the next step.